Welcome to the MetalDays website, owned by ArtFest d.o.o.
The purpose of this site is providing public information about our company's offers and its other services. We are asking you to carefully read and respect the terms listed in the following text. With entering the MetalDays website you confirm the acceptance of our terms automatically.

PROMOTER

ArtFest d.o.o.
Dolomitska ulica 32
1000 Ljubljana
Slovenia
VAT.Number: SI26011638
Contact: info@metaldays.net INFORMATION

The owner guarantees accurate and up-to-date information and also has the right to change the website content without further notice. The owner holds no responsibility for problems caused by possible website changes, updates or renewal. TRADE MARKS

All trade marks published on these web pages are, if not noted otherwise, legally protected. This includes also all logotypes (product logotypes and corporate logotypes), photos and other material, published on this web-site. The use of any material from this web-site is possible only by the official owner's approval. RESPONSIBILITY NOTICE

All texts, photos and other material published on this website, serve for the informative purposes only and are selected and edited by the owner. In case of any visitor's business collaboration interest, the owner holds no responsibility for possible inaccurate data contents of the website. Unless in case of a direct damage caused by the owner's intentional misleading or negligence, the owner or any other legal or physical party who collaborated on creating this website, holds no responsibility for any direct, indirect or accidential damage, caused to the website visitor because if his false interpretation of the website content. INTELLECTUAL PROPERTY

Intellectual property of this website's contents (including patents, trade marks and copy-right works) is protected. No content from this website can be published, copied or used in any other way, unless agreed otherwise with an official owner's permission. Web pages may also contain some information provided by third parties and links to their sites. The owner holds no responsibility for the content of the information published on the third parties' websites. PRIVACY PROTECTION

The owner collects some contact and personal data only from the websites visitors who consciously agree to this in order to get the access to some special information sites, who subscribe to the newsletter or who make a purchase at the owner's webstore. The responsibility for the authenticity of the personal data and other contact information is subject to the visitor. Personal data will be used solely for use of contacting the visitor when needed. Personal data will not be used for any other purposes and will not be forwarded to any third parties. IP adress can be used for the purpose of determining any problems with the server, but only if this is specially requested by the visitor. TICKET T&C

Promoter of MetalDays festival reserves the right to modify, alter, or update the programme, venues or schedule at any time without prior notice. All possible changes will be announced on our website www.MetalDaysfestival.com and/or festival Facebook page so please check it regularly.
Promoter of MetalDays festival reserves the right to add extra shows and/or additional days to the festival billing. This ticket may not cover such additions and in that case up-charges may appear.
Any festival ticket has its declared value and is owned by the festival promoter, until its full price is paid. By buying the ticket, the visitor fully accepts the rules of conduct, imposed by the venue and by the promoter, including the following conditions : a hard copy ticket without a stub will be considered invalid. Keep your ticket in a safe place and do not bend or fold it. Promoter does not accept any responsibility for problems, caused due to mechanical or any other kind of damage to the ticket after its purchase, which could result in declaring it invalid. Date of the MetalDays festival is subject to change without notice. You will be informed about such activities via www.MetalDaysfestival.com and/or festival Facebook page. Promoter of MetalDays festival reserves the right to modify, alter, or update the programme, venues or schedule at any time without prior notice. All possible changes will be announced on our website www.MetalDaysfestival.com and/or festival Facebook page, so please check it regularly. Promoter of MetalDays festival reserves the right to add extra shows and/or additional days to the festival billing. This ticket may not cover such additions and in that case up-charges may appear. All ticket holders and potential visitors will be informed about such activities via www.MetalDaysfestival.com and/or festival Facebook page.
Upon entry to the festival grounds, your ticket will be annulled and you will be given a festival wristband, which will allow you to exit and enter the festival grounds without limitations. From that moment on, the entry ticket is no longer valid. The holder of this ticket declares, that he/she is informed about the rules, which the festival promoter has posted on www.MetalDaysfestival.com and that he/she fully accepts those rules. If the holder does not adhere to the rules, posted on www.MetalDaysfestival.com or abuses the ticket or the festival wristband in any way, he/she will be removed and banned from the venue and/or handed over to the competent authorities. In case the festival is cancelled, the ticket can be returned at the shop, where it was bought within 2 months period and under the rules and conditions of the shop, where the ticket was bought. Promoter reserves the right to modify parts of the program in line with the festival concept. In case of such modification, the entry ticket is equally valid, can not be returned and no additional fee will be requested. Promoter does not accept responsibility for counterfeit tickets. The ticket has a special way of protection and any abuse of such will be dealt with according to the law. In case of festival cancellation, changes of dates or any other changes, regarding the festival, the additional expenses (public or organized transportation, private travel arrangements, accommodations and/or others) will not be reimbursed. The ticket holder agrees to be photographed and recorded in video and audio, as part of the audience without any limitations.
It is strictly forbidden to carry into the venue any kind of professional audio/video recording equipment, bottles, cans, weapons, fireworks and other objects, which are a safety hazard. The promoter reserves the right to adjust the ticket price in case of a prominently negative inflation rate.
WARNING: Exposure to loud music can damage your hearing. Fast-changing lights can be dangerous for persons, suffering from epilepsy.
BUY THE TICKET ONLY AT AUTHORISED SALES POINTS AND AVOID POTENTIALLY BUYING A FORGERY. DO NOT PAY MORE THAN IT IS WRITTEN ON THE TICKET! WEBSTORES

This website contains links to some third party's webstores. The owner holds no responsibility for the contents of these webstores and its store policies. PHOTOGRAPHY

The festival visitor agrees to be photographed and recorded in video and audio, as part of the audience, without any limitations. The visitor also agrees, that those pictures as well as audio and video recordings may be used for festival promotion without any limitation, free of charges. Cookies

A cookie, is a small piece of data sent from a website and stored in a user's browser while a user is browsing a website. When the user browses the same website in the future, the data has been stored and the cookie is sent back to the website by the browser to notify the website of the user's previous activity. Cookies were designed to be a reliable mechanism for websites to remember the state of the website or activity the user had taken in the past.
We do not use cookies to store any personal information.

This website is using the following cookies:
SESSION COOKIE: used to enhance user experience and remembering selections in user forms and user settings.
FACEBOOK COOKIES: used for integration and use of Facebook social plugins.
LANGUAGE COOKIE: cookie used for storing user language selection.
COOKIE for remembering the user selection regarding the use of cookies. FESTIVAL PAYCARD

PAYCARDS Terms & Conditions
PayCard is the only payment method available for festivals : MetalDays, Punk Rock Holiday, MetalDays Reggae festival and MotörCity; exception is the official festival merch, cigarettes and fan articles at the festival market, which you are able to purchase with cash only. PayCard is mandatory for every visitor! Loading Your Card for the first time
You will receive your PayCard together with your festival wristband.
The minimum amount of the initial credit load is 20,00€, which you need to load at the entrance to the festival at the Box Office point, in order to receive your festival wristband and PayCard.
The minimum amount of each credit reload is 10,00€. The maximum amount of the initial credit load is 100,00€. The maximum amount of each credit reload is 100,00€. You may load your PayCard only by paying in cash at any cashier. You may add funds called “Credit" to your PayCard at any time. You will have access to your credit at any time. Authorized Users

You are responsible for all authorized transactions initiated and fees incurred by use of your PayCard. If you permit another person to have access to your PayCard, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of each PayCard according to the terms and conditions of this Agreement. Money return

If you did not spent all your money, and would like to get it back, simply go to cashier and you will receive the amount that is still on the PayCard in cash.
During the festival, money from Paycards is can be returned at following positions :
- Slovenian village
- Info point
- Lemmy (main) stage
- Main beach
- Second stage
and other Paycard points at the festival area. Card Replacement

If you need to replace your PayCard due to non-funcionality/damage, please go to cashier to request a replacement PayCard. Your remaining credit will be transferred to the new PayCard. You will be charged with 5€ for the new PayCard. Receipts

You should get a receipt everytime you make a payment by using your PayCard. You agree to retain, verify, and reconcile your transactions and receipts. Confidentiality

We may disclose information to third parties about your PayCard or the transactions you make:
(1) Where it is necessary for completing transactions;
(2) In order to verify the existence and condition of your PayCard for a third party, such as merchant;
(3) In order to comply with government agency, court order, or other legal reporting requirements;
(4) To our employees, auditors, affiliates, service providers, or attorneys as needed. Our Liability for Failure to Complete Transactions

If we do not properly complete a transaction from your PayCard on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
(1) If through no fault of ours, you do not have enough funds available on your PayCard to complete the transaction;
(2) If a merchant refuses to accept your PayCard;
(3) If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem .
(5) If access to your PayCard has been blocked after you reported your PayCard lost or stolen;
(6) If there is a hold or your credit is a subject to legal process or other encumbrance restricting their use;
(7) If we have reason to believe the requested transaction is unauthorized;
(8) If circumstances beyond our control (such as force majure, or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
(9) Any other exception stated in our Agreement with you. Reusing Paycards

Reusing paycards from past festival years is not possible. Due to fiscalisation and tax law, it is legally not possible to transfer money from one year to the next year (since annual financial statements have to be done every year for taxes etc.)
Please pay attention to empty your PayCard, so that there will be no loss for you. PERSONAL DATA PROTECTION POLICY

The Controller of the personal data and contact details
This policy applies to the processing (use) of any personal data by ArtFest d.o.o. (controller) or performed on behalf of the controller.

Information about the controller:
ArtFest d.o.o.
Dolomitska ulica 32, 1000 Ljubljana
Registration number: 3862437000
E-mail: info@metaldays.net What personal data are being processed?

Basic contact details (name, surname, telephone number, e-mail address);
- Information about using our web pages (clicks on links, time spent), and response information to our emails (if the message has been opened, to which links you clicked); The legal basis for the processing of personal data

We may process your personal data on the following legal bases:
- when necessary for the fulfilment of our legal obligations (e.g. issuing invoices for the service provided);
- when the processing of your personal data is necessary for the conclusion and fulfilment of a contract that you have concluded with us or because you wanted from us an offer;
- when you gave a consent for the processing of your personal data for the specific purpose of the processing, whereby you are always entitled to withdraw the consent (e.g., for personalised information of our offer based on profiling);
- when we have a legitimate interest in processing your personal data (for example: when we send you an e-mail in case you write us an e-mail on our web page). The purposes of the processing of personal data

We may use your personal information for one or more of the purposes:

- communicating with you regarding the provision of our services and responding to your inquiries;
- the conclusion of the contract and the fulfilment of the obligations arising from the concluded contract;
- commercial communications (sending e-mail, ordinary mail and SMS messages);
- commercial communications on the basis of tailored or individualized offers and messages, the creation of user profiles or classification into groups, each of which can receive commercial communications with different content. When creating profiles, we monitor individuals' activity (such as the time that an individual spends on a particular content what content interests him in and an opening of e-mails) and the frequency and value of past purchases;
- to enforce any legal claims and to resolve disputes; How long do we keep your personal data and what happens to them afterwards

We keep basic personal data all the time, as long as you have the status of our registered user on our web pages, you are subscribers to our newsletters, ...
We keep your personal data which are processed on the basis of your consent permanently or until you withdraw this consent given by you.
We keep data on invoices issued for 10 years from the issue.
We will keep the data necessary for concluding and fulfilling the contract between you and us, for 5 years from the completion of the contract (delivery of goods).
After the expiry date, your personal information is effectively erased or anonymised, which means that we process them in such a way that they can no longer be associated with you or attributed to you
Voluntariness of providing the data and consequences of not providing
The provision of personal data is voluntary. You are not obliged to provide personal data to us, but if you do not provide them, you can not receive certain services or conclude contracts with us. Which data are such that their non-provision entail the stated consequences, we will indicate each time we obtain personal data from you.

Who has access to your personal data

We do not transfer your personal data and allow third parties (outside of ArtFest d.o.o.) to get acquainted with them, except for those who have a written contract with us, on the basis of which they perform certain tasks related to the processing of data and are obliged to comply with the legislation regarding the processing and protection of personal data (so-called Contractual processors). Contractual processors to whom we provide personal information are: - marketing service providers;
Contractual processors may process personal data only in the accordance with our instructions and may not process personal data for their own purposes. They are obliged, together with their employees, to protect the confidentiality of your personal data.
Contractual processors of personal data do not transfer to third countries (outside the Member States of European Economic Area - those are EU Member States and Iceland, Norway and Liechtenstein).

What kind of rights do you have regarding personal data, how can you withdraw consent for processing, and what are the consequences of withdrawal

You have the following rights regarding your personal data:

- to request from us at any time:
o confirmation, if we process your personal data;
o access to personal data and the following information: processing purposes; types of personal data; users or categories of users to whom personal data have been or will be disclosed, in particular users in third countries or international organisations; the planned retention period of personal data or, if that is not possible, the criteria used to determine that period; the existence of automated decision-making, including the profiling and the reasons for it, as well as the importance and estimated consequences of such processing for you;
o one (free of charge) copy of your personal data in the format you specify yourself (if the request is provided by electronic means of communication and you do not request otherwise, the copy shall be provided in electronic form); for additional copies you request, we can charge a reasonable fee, taking into account the costs;
o correction of inaccurate personal data;
o processing restrictions when:
▪ dispute the accuracy of personal data, for a period that allows us to verify the accuracy of personal data;
▪ the processing is illegal and you are against the deletion of your personal data, and request a restriction on their use instead;
▪ we do not need personal data for processing purposes anymore, but you need them for establishment, exercise, or defence of legal claims;
o deletion of all personal data (right to forget), if the conditions set out in Article 17 of the General Data Protection Regulation are fulfilled, and in particular when you withdraw the consent for the processing of personal data;
o the printout of personal data in a structured, widely used and machine-readable form, with the right to forward this information to another controller, without hindering you;
o ceasing the use of personal data for direct marketing purposes, including the creation of profiles;
o that you are not subject to a decision based solely on automated processing, including the creation of profiles if the conditions under Article 22 of the General Data Protection Regulation are met.
- the right to file an appeal against us with the Information Commissioner if you believe that the processing of your personal data violates the General Data Protection Regulation. Procedure for exercising rights

You may address your requests regarding the exercise of rights in relation to personal data in writing to any contact listed at the top of this document under The Controller of the personal data and contact details.
For the purposes of reliable identification in the case of the exercise of rights in connection with personal data, we may require additional information from you, and we may only refuse to act if we prove that we can not reliably identify you.
At your request by which you exercise your rights in relation to personal data, we must respond without undue delay, and no later than one month after receiving your request. More about GDPR regulation

What is GDPR? GDPR is the acronym for General Data Protection Regulation, which establishes new rules concerning the protection of personal data (from this point forward: General Regulation). Where do I get the official text of the General Regulation? Here (click).

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